VUCA is a matter of perspective

VUCA is the new black.  Suddenly everyone has realized that sometimes the economy or markets are volatile or uncertain.  If I were older and cranky I'd blame this on the millennials, not because they are millennials but because they've never lived with a stock...

Customer experience is about to undergo a significant transformation

I've been writing lately about the intersection of innovation and digital transformation, first because it is a very current topic and second because there are fascinating possibilities as innovation and digital transformation collide.  Increasingly, new product development...

Digital transformation: Pandora's box or cornucopia?

Digital transformation.  Everyone from the CEO to the janitor understands that digital transformation is important.  Every competitor is talking about what digital transformation will do for their business - create new revenues, cut inefficiencies and costs, discover...

Smart, fast, innovative and digital

The title of this post is the answer to the question:  what does my business need to look like in the future in order to be successful?  I think that increasingly we can make the assumption that the pace of change will remain about the same, the world and markets...

Digital transformation marks the demise of product innovation

There comes a time when every phenomenon reaches its zenith, before a long fall or a sudden collapse.  We like to refer to this point in the cycle as the "tipping point" - the point at which we can remain in stasis or the structures will collapse.  We are warned...

Challenges when innovating smart, connected devices

I've been struck by the importance of two rapidly converging forces - digital transformation and new product innovation.  As we've discussed, here and elsewhere, ad nauseam, there is increasing demand for new products and services, making stretching the capacity of...